Executive Summary Global Organisations have many kinds of Strategic Issues in their Premises. To stay competitive in the market it is very necessary that the Organisation look into these issues seriously and take steps to mitigate them. One such Organisation which has a strategic Operation issue is the Accenture. Accenture is a Global Company working on consulting, outsourcing and technology services and was founded way back in 1989. It is widespread to over 120 countries and employees working in the Global Accenture are nearly 266,000. The Operational issue encountered in Accenture is the Project Management issue. This issue has got direct connection which the client. Bad communication with the clients, improper requirement listing, short deadlines for project completion etc is some Project Management issues which are discussed in detail in this report. Also, the effect of cost on the operational parameters are discussed and lastly a list of few realistic recommendations are given which may help the Organisation to avoid the issue related to Project Management.
The Organisation chosen for the discussion of one of the Strategic Operation issues is Accenture Limited. Accenture is a Global Company working on consulting, outsourcing and technology services and was founded way back in 1989. It is widespread to over 120 countries and employees working in the Global Accenture are nearly 266,000. The net revenue of Global Accenture is nearly US $2.79 billion. Accenture products include SAP, Oracle, Smart grid, Java, Microsoft, open source etc. The biggest competitors for Accenture are the IBM and Capgemini. (Accenture, 2014) The Strategic Operation issue which is mainly found in Accenture is the Project Management issues. Accenture being such a big Organisation has always been facing issues related to management of projects. Due to this, the teams faced lot of issues from the client side and few projects got terminated before their completion. Lack of technical skills, lack of communication and lack of planning for project completion are few smaller issues related to the Project management.
The process which involves achieving the objectives of the project such as performance, budget and schedule by following a set of activities which start and end at particular points in time and build qualifiable and quantifiable deliveries of project. (Project Management Methodology Guidelines, n.d) Project Management Life Cycle is the process which every manager in an Organisation follows during the duration of a particular project. The Project Management Life Cycle comprises of the following components:
Project Management Life Cycle[/caption] The Project Management Body of Knowledge (PMBOK) described the major nine areas of expertise required by every Organisation’s manager in the Project Management. They are: Scope Management, Risk Management, Communications Management, HR Management, Cost Management, Time Management, Procurement Management, Integration Management and Quality Management. Figure 2 shows the Knowledge areas as per PMBOK in Project Management Life Cycle.
Knowledge areas as per PMBOK in Project Management Life Cycle[/caption] Project Management Issues in Accenture Following are the Project Management issues under the Operational issues in Accenture:
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Change Request flawsFrom Figure 4 it is clear that:
Overall, the major causes for project failure due to improper Project Management can be shown in the Figure 5. (IT Cortex, 2013)
Major causes for Project failure due to improper 3.1 Constraints need to be considered The constraints which should be considered for the successful Project Management are: Scope, Quality, Budget and Schedule. Figure 6 shows the Project Triangle.
Project Triangle[/caption] For the successful completion of any project, the manager has to take into consideration the four basic constraints as mentioned above. Project success is dependent on the Project Manager; the way he applies his skills and knowledge into the project and considers all the constraints and come up with a plan for project completion and keep these in balance throughout the project. All the projects in general, are implemented using few estimates and the schedule and budget are established on these basis. Any kind of changes in the project may affect the budget and thus, the Project Manager has to negotiate with the resource allocators and make the changes to project according to the requirements from the client (Cognitivedesignsolutions.com, 2014) Analysis Performance objectives of Operations Management: The five main Performance objectives of Operations Management are:
Five main Performance objectives of Operations Management
Resource Cost Estimation: Consider a project which requires 20 Java skill developers, User Experience Professionals 4 in number, one Team lead and one Project Manager. Table 1 shows the Total Resource Cost of a Project in Accenture. (Rupen Sharma, 2013)
|Designation||Hours of work in total Project||Cost/Hour (in $)||Total Cost|
|User Experience Professionals||90||95||$34200|
|Final Resource Cost: $238600|
Figure 10 shows the interconnection of few operational parameters. Demand and Quantity are related to the Flexibility of the Organisation because the client demands for more quantity of products and also new demands are added and these are linked to the cost analysis of the Organisation which is: old and new marginal revenue. Changes to Performance This can be addressed in other way as Change Management. It can be defined as adoption of a set of tools, processes, principles and skills to manage required changes in the project (Change management.com, 2014). In order to make changes in the project management to improve the skills and performance, the factor ‘Cost’ is affected. This is explained as follows:
References: Accenture.com, (2014). About Accenture. [online] Available at: http://www.accenture.com/in-en/company/Pages/index.aspx [Accessed 7 Aug. 2014]. Project Management Methodology Guidelines (n.d) [online] Available at https://www.chandleraz.gov/Content/PM000PMMethodologyGDE.pdf [Accessed 7 Aug. 2014]. Bia.ca, (2014). The Top Project Management Challenges. [online] Available at: http://www.bia.ca/articles/TheTopProjectManagementChallenges.htm [Accessed 7 Aug. 2014]. Mikoluk, K. (2014). Project Management Life Cycle: The Basics. [online] Udemy.com. Available at: https://www.udemy.com/blog/project-management-life-cycle/ [Accessed 7 Aug. 2014]. Cognitivedesignsolutions.com, (2014). Project Management. [online] Available at: http://www.cognitivedesignsolutions.com/Information/ProjectMgt.htm [Accessed 7 Aug. 2014]. It-cortex.com, (2014). Project Failure Statistics. [online] Available at: http://www.it-cortex.com/Stat_Failure_Cause.htm [Accessed 7 Aug. 2014]. Change-management.com, (2014). Breaking down the definition of change management. [online] Available at: http://www.change-management.com/tutorial-definition-2010.htm [Accessed 7 Aug. 2014]. Need project management assignment writing service, contact us now!
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